Why are we moving to a new Payment Platform?
We are upgrading to a more modern, reliable system that improves your overall payment experience and supports our long-term service needs.
When is the new Payment Platform going live?
The new Payment Platform will be available beginning August 13, 2026. You will receive communications via email and your monthly statement with more details as we get closer to the launch date.
Will I need to create a new profile?
Yes. Beginning August 13, you’ll need to create a new profile on the new Payment Platform and link your account before managing your payments online.
Can I manage my payments myself?
Yes. You can securely manage your payments online, including making one-time payments, viewing your payment history, managing payment methods, and enrolling in AutoPay.
Will my existing AutoPay settings transfer over?
If you’re currently enrolled in ACH (bank account) AutoPay, your AutoPay enrollment will transfer automatically to the new Payment Platform. To view and manage your enrollment online, you’ll need to create your new profile and link your account. If you’re currently enrolled in credit card or debit card AutoPay, you’ll need to re-enroll in AutoPay after August 13 to continue automatic payments.
Will I be charged a processing fee?
A 3% surcharge will be added to all credit card transactions (not applicable in Puerto Rico; Colorado surcharge limited to 2%). There is no surcharge for debit card or E-check (ACH) payments.
Why is there now a credit card processing fee?
The processing fee reflects updated payment processing requirements. To avoid the processing fee, we recommend paying by ACH (bank account) or debit card.
Will I still be able to access my payment history?
Yes. Your payment history will be available in the new Payment Platform.
Can I have multiple contracts in my profile?
Yes. You can add multiple contracts to a single profile.
How do I access the new Payment Platform?
Beginning August 13, you can access the new Payment Platform by visiting
MemorialPlanning.com and selecting
My Account. You will also receive communications with instructions for creating your profile and linking your account.
What if I need help?
If you have questions or need assistance, please contact your Family Service Counselor or the location that serves your account. We’ll be happy to help you create your profile, link your account, make a payment, or enroll in AutoPay.
Why can’t my card information be transferred?
Because credit card payments may be subject to a processing fee, we’re required to obtain your authorization before charging your card. As a result, if you use a credit card or debit card for AutoPay, you’ll need to re-enter your payment information after the new Payment Platform launches.
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